Data protection

The protection of your personal data is very important for us. We keep your personal data in confidence and exclusively based on the legal regulations (DSGVO, TKG 2003). With this information about the privacy protection we inform you about the most important aspects of the data processing according to our website.

If you get in contact with us using a form on this website, your provided data (name, e-mail, telephone number) will be saved for six months, to handle your requirement correctly. This data will not be provided to third parties.

If you book a room via this website, the data (name, e-mail, address, telephone numer, total number of travellers and personal wishes) will be saved to complete the reservation to your satisfaction. The provider of our booking system, Zenith Hospitality Solutions GmbH, Ziegelstraße 29, 10117 Berlin, declares to keep the data in confidence based on its data protection regulations.

If you register to our Schick Club, to get a discount of 5% off of the best day room rate, your personal data (name, e-mail, address, telephone number, Schick Club number) will be saved till you unsubscribe from the Schick Club. The data protection regulations of the provider of our booking system, Zenith, is also valid in this case.

If you book a room via hotel reservation portals (third party providers), we get this data which the portal is transmitting to us based on its data protection regulations. The provided data is transmitted trusted via a so called Channel Manager, Zenith Hospitality Solutions GmbH, Ziegelstraße 29, 10117 Berlin

If you buy a voucher via this website, this is done through an online-provider, Ongus Internet GmbH, Nitscha 213/1, 8200 Gleisdorf. Ongus declares to keep the data in confidence based on its data protection regulations.

If you make a table reservation via this website, this is done through an online-platform, www.quandoo.at(Quandoo Austria GmbH, Neubaugasse 21, Stiege 2, Tür 20,1070 Wien). It declares to keep the data in confidence based on its data protection regulations.

We take the opportunity to contact guests at the day of their departure to get reviews of the stay. Therefore we use the review tool CA Customer Alliance GmbH, Ullsteinstr. 118, Turm B, 12109 Berlin. Each review can be published anonymously. CA Customer Alliance GmbH declares to keep the data in confidence based on its data protection regulations.
In addition, there is the possibility to fill out a paper questionnaire. All provided data (name, room number, arrival date) is optional – this data will not be saved and will be disposed professionally.

As soon as you send us any inquiries or bookings, your data and your wishes will be safed in our hotel software, the protel hotelsoftware GmbH, Europaplatz 8, 44269 Dortmund, , to handle your requirement correctly for now and for the future. If you don’t agree, we delete any data regarding your wishes. The protel hotelsoftware GmbH declares to keep the data in confidence based on its data protection regulations.

The process to transfer credit card details for guarantee or prepayment of your booking is done via a payment solution provider,  Concardis GmbH, Helfmann-Park 7, 65760 Eschborn, Deutschland. Concardis declares to keep the data in confidence based on its data protection regulations.